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General questions

What is IDE Electronics International?

IDE Electronics International is a leading supplier of industrial automation parts from the main manufacturers worldwide such as Fanuc, Allen Bradley, Siemens, Schneider, Mitsubishi, Bosch Rexroth, Indramat, Aventics, Yaskawa, Moog and many more.

The IDE Electronics International group also has offices and warehouses in the UK, Spain and the United States.

We have more than 100,000 parts in stock that can be dispatched in 24 hours.

What kind of parts do you supply?

At IDE Electronics International, we supply several types of industrial automation parts such as Plc, Hmi, Drives, Motors, Encoders, Boards, Amplifiers, etc.

We can almost supply 100% of the existing items in a industrial production line.

Do you offer any discounts?

Yes we do. We offer up to 50% discount for brand new parts (from official price list) depending on the part.

In case you buy used (approved) or refurbished parts, discount may be up to 80%.

Do you have different buying options for the same part?

Yes, at IDE Electronics International we supply Brand new parts in factory sealed box with up to 50% discount from official price list and approved used parts from more than 1,000 different manufacturers. All used parts are sent tested, cleaned and ready to work.

We also stock and supply rare and discontinued parts from the world´s leading manufacturers to help you to keep your business running.

Do you offer repairs?

Yes, at IDE Electronics International we repair Plc´s, Hmi´s, Servomotors, Encoders, Drives and many more parts on a standard service in 4 working days.

We also have a “Break down” service for repairing parts in 24 hours.

All repairs come standard with a 18 months warranty and all repairs are done within the one of the IDE Electronics International facilities

Do you offer exchange service for industrial automation parts?

Yes we do. If you are in a rush with you repair, we offer you our parts exchange service wich makes possible that the part be with you in a couple of days at a cheaper price than a standard repair or an used or refurbished part.

This service allow us to send you a used (approved) part from our stock, keeping you broken one for us.

What is your standard lead time?

It depends on where you are and whether we have the part in stock or not. If you are based in Europa, USA or South America and the part is in stock, you can have it with you in 3 days. If you are based in other countries or the part is not in stock, we will provide you with the most accurate lead time when send you the quote.

Please be aware that IDE Electronics International has no control or influence over manufacturer or couriers lead times so we cannot accept any responsibility for any losses or inconvenience caused because of a delay from the manufacturer or courier.

What warranty do you offer with your industrial parts?

We offer a standard 18 months warranty with all parts supplied by us (brand new, used, refurbished, obsolete and repaired).

For some brands we can offer an extended 24 months warranty free of cost, due to some agreements that we have in place.

We will let you know in the quote what type of warranty the items quoted come with.

How works your warranty? What should I do if the part fail in the warranty period?

We try to make things easier and faster for our customer. For this reason in the unlikely case that one part sold by us fail during the warranty period, all you need to do is sending an email to warranties@ide-electronics.com explaining the failure and attaching a photo of part´s label where S/N can be seen.

We will organize shipping for another part in same condition than the broken one was purchased (brand new, used, refurbished, etc) and we will ship directly to you on a express service. Once you have received this part, we will collect the broken one for our analysis and stock.

Do you offer any Payment Terms?

Yes we do. We can offer different options for payment from net 15 day to net 90 days, depending on customer´s company size and financial situation.

We also accept payments in advance by bank transfer, paypal or credit/debit card.


Can I have a dedicated Account Manager to help me with my enquiries?

Sure, with your first contact with IDE Electronics International your account will assigned to one of our Account Managers, who will we your first point on contact for any enquirie you may have in the future.